Terms & Conditions
Maria Grazia Salon TERMS & CONDITIONS
By booking an appointment at Maria Grazia Salon you automatically agree to all of the Terms & Conditions listed here.
CANCELLATIONS & NO SHOWS
Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients, a loss of revenue to the salon and earnings for our hair designers. We therefore ask that you give us 48 hours’ notice for any appointment change or cancellation.
In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a 50% deposit required for future appointments.
Equally, if we have to cancel your appointment we will also supply 48 hours’ notice. If we are unable to provide 48 hours’ notice we will credit the client’s account with a 15% discount of the original booking.
COMPLAINTS & OUR GUARANTEE
Maria Grazia Salon want every client to be 100% happy with their hair.
If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hairdressing until your issue has been resolved.
You will be referred to the Manager immediately who will deal with the complaint. We will ask you to return within two weeks of the original appointment to enable us to offer you a haircut or colour free of charge as long as the service is the same as the original appointment.
If you have simply changed your mind or if you return after the third week, normal charges may apply.
If you have altered or attempted to alter a hair colour or cut yourself or a third party this guarantee becomes null and void.
It is completely normal and acceptable for a client’s cut or colour to be carried out every four weeks which is why you will be charged as per normal once the three weeks have passed.
We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.
COLOUR DIAGNOSTICS & FORMULAS
Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.
If you are a new client or an existing client a skin test is required 48 hours prior to your appointment.
50% deposits are required for certain appointments. Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice. Deposits are required for Balayage, Extensions and hair-up appointments and where you have booked four or more services. Deposits can be taken over the telephone to ensure your booking. Your appointment cannot be booked until the deposit has been taken.
DEPOSITS FOR NEW OR LAPSED CLIENTS
For any new clients or lapsed clients who have not visited us for over 7 months, we do require a 50% deposit to honour the initial booking. We operate a 48 hour notice period so if the booking is within this time frame the deposit will be non refundable if you fail to turn up or cancel your appointment.
OFFERS AND PROMOTIONS
Maria Grazia Salon reserve the right to cancel any offer or promotion at any time. Management reserves the right to refuse any service at any time. Services may not be available at all times. All offers, promotions and vouchers may have a minimum spend and are valid for 30 days from day offer/voucher is sent unless otherwise stated. These cannot be redeemed for cash or used in conjunction with any other offer, discount or promotion. One voucher per person per visit. Unless otherwise stated all offers, vouchers, discounts and promotions exclude Children and Gents appointments. Some promotions require payment before the appointment can be booked – this payment is non-refundable if you fail to turn up or change the appointment without 48 hours notice.